Privacy Policy

A legal disclaimer

Effective Date: June 2025

At Sign City Auckland ("we", "our", "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

1. Information We Collect

We may collect personal information from you when you:

Fill out a contact or quote form
Make an enquiry via phone, email or in person
Sign up for updates or promotions
Place an order for signage or printing services

This may include:

Name and business name
Contact information (email, phone, address)
Job details or design specifications
Billing and payment information
Website usage data (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotes
Fulfil orders and deliver services
Send invoices and process payments
Improve our services and website performance
Send occasional updates, promotions, or service notifications (only if you opt in)

3. Disclosure of Personal Information

We respect your privacy. Your information will never be sold. We may share your information with trusted third parties only when necessary to:

Complete your order (e.g. couriers, print suppliers)
Comply with legal obligations
Provide IT, marketing, or website hosting services under strict confidentiality

4. Storage & Security

We store your data securely using industry-standard tools and procedures. Access is restricted to authorised staff only. We take reasonable steps to protect your personal information from loss, unauthorised access, or misuse.

5. Cookies & Website Analytics

Our website may use cookies and analytics (such as Google Analytics) to collect anonymous traffic data to help us improve site performance and user experience. You can choose to disable cookies in your browser settings.

6. Accessing or Correcting Your Information

Under the New Zealand Privacy Act 2020, you have the right to access and correct your personal information. If you would like to request or update your information, please contact us using the details below.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date.